Frequently Asked Questions

How do I delete my account?

You can delete your account permanently from the Settings menu inside the app. An active Google Play subscription must be canceled first from Google Play Store → Payments & subscriptions → Subscriptions; deleting the account does not cancel Google Play billing.

How are subscriptions and credits handled?

Google Play charges monthly or annual subscriptions according to the selected base plan. Each active plan grants its monthly credit allowance for the current benefit month; unused subscription, daily, rewarded, and purchased credits do not accumulate into a later calendar month. Google Play handles cancellations, refunds, and payment-method changes.

What if a purchase is delayed or I change devices?

Open the app while signed into the same Google Play account and use the subscription or purchase flow again. Vestiry verifies purchases with Google Play before granting credits and periodically reconciles active subscriptions. Contact support if a completed Play transaction is not reflected after the verification window.

Why are generations blocked after a refund?

If a refunded credit pack was already used, the used credits become pending credit debt. A new verified credit-pack purchase first compensates that debt; any remaining credits are then available for generations. This prevents refunded credits from being reused while preserving a clear way to restore access.

How does Virtual Try-On work?

You simply select a photo of yourself, a garment from your digital closet, and our AI will generate a realistic preview of how the item fits you. This process consumes 1 credit per generation.

Are my photos safe?

Yes. Your images are securely stored in your private cloud storage and are never accessible to other users. Images used for Virtual Try-On are processed securely and deleted from processing servers after generation.

Contact Us

If you have any other questions, bug reports, or feature requests, please reach out to us: